Support&Service

AFTER-SALES SERVICE

1- 2-year warranty

iGOLDENCNC provides 2-year warranty and after-sale service on our machines. If you become our long-term customer, we will extend the warranty period especially for you.

2-Fast feedback and after-sales service in 12 hours

We will provide you with “training videos”, “instruction manuals”, “operation manuals” that are easy to learn and operate.

We will provide a manual with simple troubleshooting of the machine, which will help you deal with common problems on the machine.

We will provide a lot of technical support and after-sale service online, just like detailed technical and installation instructions. For example, when you encounter a maintenance problem, we will make a complete and detailed video of the operation process based on the problem, it seems that I am on your side to guide you on how to deal with the problem.

3-Fast spare parts and technical assistance

Our large amount of spare parts inventory means that replacement parts will be delivered to you as soon as you are in demand. Get technical help right away by email or phone.

4-Free training services

We insist on hands-on training for customers on each machine sold. The training is free and we will cooperate with you to ensure that you operate comfortably with your new machine.

We feel proud of our expertise and educational ability for installing, properly maintaining and most effectively using iGOLDENCNC machines.

5-Special design, customized, OEM order

iGOLDENCNC is willing to help you realize your special ideas and requirements with our innovative ability. Therefore, when you need specially designed or customized machines and OEM machines, please contact us immediately.

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