Support&Service

No, this operation is currently not supported.

The computer made graphics files (such as CAD), which changed the language that the software can accept. Insert the USB memory stick, insert the USB memory stick into the USB slot of the device host, the cutting machine can read the USB memory stick to realize cutting.

If the cutting tip has been used up, please replace the cutting tip and electrode in time. Otherwise it will cause ignition failure and cut the rough surface of the job.

Cutting: Polycarbonate sheets can be cut with our CO2 laser system, but when heated by the laser beam, the material will change color. The thinner the paper you want to cut, the better the cutting effect you will get. If you want us to test polycarbonate sheets, please contact our application laboratory.
Engraving: Most colored polycarbonates can be marked using our metal and plastic marking system. To test your material, please contact our application laboratory.

Problem: Fuling inverter is out of power and other parts are normal
Related reasons:
1) Use a multimeter to measure the actual input voltage and check the machine voltage.
2) Check whether the input power cord of the inverter is loose

Solution: Measure the input power voltage as 122.4V, because the machine input voltage is 1 phase 220V, so the input voltage is wrong. Change the correct voltage. it’s okay .

Problem: Cannot use cutter and cutter block
Related reasons:
1. Check the tool file
2. Check whether the thread of the tool block is loose
solution:
1. Missing tool matching file. After the replacement tool matches the file, the tool still cannot be matched normally
2. Check whether the wiring of the tool block is loose, indicating that it is loose and has been welded, and the test is normal

The operation of CNC router machine has always been a concern of many potential customers, because in everyone’s impression, it is difficult to operate this high-precision CNC equipment through fully automatic machining to achieve exquisite engraving effects. So many people shrink before they can’t understand and learn, they worry that they won’t be able to learn. In fact, this is a very complicated and tedious operation of a CNC router machine. As long as you study hard, it is easy, and there is nothing difficult to learn. Here, we introduce the operation steps of CNC router machine in detail for reference. https://www.igolden-cnc.com/?page_id=1805

We can give you free training by video, mobile or in our factory. Or you can invite my serviceman to your side but you need to take the cost. The machine is ready for use and no need to install.

Usually, our company will provide customers with the lowest price. However, if your budget is really limited, please inform our sales staff, we will recommend the most affordable machine for you, and can apply for some additional support business for you. It is our goal that every customer can buy their favorite CNC router machine.

If your machine has low power and needs to process on soft materials, it is best to choose a water-cooled spindle. We provide 1.5KW, 2.2KW or 3KW water-cooled spindles.

If you want to process hard materials, you need more power. At this time, it is best to choose air-cooled spindles, 3KW, 4.5KW, 6KW and 9KW

If your machine is a highly equipped machine with automatic tool change function, then we recommend that you choose a spindle with a water cooling higher than 9 kW, such as 10KW, 12KW

We have lifetime free technical support, as long as you purchase our machine, we will do our best to provide support for your machine. We can provide free and convenient technical support via email, telephone and internet connection. In rare cases, you may need to send a technician to your country to repair your machine. Of course, this is not free, and the specific cost depends on the specific situation.
Although on-site support is not free, usually through our telephone, email and video calls, some problems can be solved. We have a professional engineer team and a professional after-sales service team to ensure your benefits.

Absolutely, we design and manufacture all products ourselves, and we have customized them for many customers. We have experience in building large-scale rotating equipment on and beside the CNC machine table, which can handle round logs with a diameter of 400mm.

Yes, you can rest assured that our machine is equipped with Type3, ArtCAM and other software to facilitate your operation of the machine.

If you have the basic knowledge of computer and are willing to spend a little time to learn, then it will be very simple, we have provided help for many CNC machine beginners, it is not difficult. When you order CNC machine tools from iGOLDENCNC, we will send you user manuals and operating videos. You can also get 24/7 free online services via email, whatsapp, Skype, etc. real-time chat or remote desktop.

You can find CNC machines from iGOLDENCNC in over 150 countries from Europe, Africa, Mid east, America, Oceania and Southeast Asia, we can contact our customer to arrange a visit for you.

Yes, we offer customer with CNC accessories including CNC router machine accessories (CNC router parts, CNC router bits, CNC router tools), CNC laser machine parts.

Hello, due to the different weight of each machine, the corresponding customs fees and transportation costs are also different. You are welcome to fill out the form and provide your name, email, detailed address, product and requirements to get a free quote. We will estimate the transportation cost of CNC machine tools.
Please note that international shipping may charge customs fees and other fees. Please contact your local customs for more information.
If you want to get the final price, please contact us to get a free quote, we will calculate the final price of the CNC machine tools needed.

After shipment, we will send all clearance documents (Original or Telex Release)to you , including Packing List, Commercial Invoice, B/L, and other certificates as required by clients.

For standard machines, it would be 7-10 days;

For non-standard machines and customized machines according to client s specific requirements, it would be 15-20 days.

The exact time will be depended on your order quantity and customized level.

Water-proof plastic film package with foam protection in each corner;

International export standard solid seaworthy wood box package with Steel Belt;

Save space as much as possible for container loading.

Our factory covers an area of 30,000 square meters, and the owner develops the land to build the factory. The welding, processing, and sheet metal of the equipment are all processed in one-stop.

The equipment can be flexibly controlled for the duration and quality of the equipment, except for product quality issues. What we value more is after-sales service.

Our engineers are online for 24-hours,and ready to serve you
English manual and Video CD for machine using and maintenance.

If you still have some doubts, we can talk by telephone or skype.

If you come to China,we will offer you free training until you can use machine freely.

If you really have needs, we also can arrange our engineer go your workshop for training, if you can bear some fees.

As to the details, please check about our Warranty Policy and After-sale Policy.

The guarantee period is 24 months counting from the date on which the machine arrives destination port.

Except the damage artificially, we are responsible for offering the fittings free of charge during the guarantee period, but you must send the damaged fittings to us by courier with your charge before we send back the alternative fittings to you.

After the guarantee period, the parts required to repair or change, you shall be paid.

As to the details, please check about our Warranty Policy.

Very easy to choose. Different material and the different model apply to the different machine.

Please tell us Just tell us what you want to do by using this machine,
and what’s MAX size of carved material ?

Then we will recommend the perfect solutions and suggestions for most suitable model with competitive price.

There are guide video that show how to use machine and English operation manual send to you with machine.

If it is hard for you learning, we can also help you by “Team viewer”online, with Wechat or Skype explain.

We are Professional Manufacturer for CNC Router Machine, Laser Machine and Plasma Cutter, with 20 years rich experience. Lots of customer in the world come to visit our factory.

Please check About Us for more details.

Normally by FOB or CIF price, and please tell me the nearest sea port to your city, and then I can help you arrange shipment if you need.

For EXW price, clients need to arrange shipment by themselves or their agents.

We will provided all details of the machine for your reference first, Let you know well of our machine.

Then you can tell us your working details such as effective processing area, materials etc and kind materials, our technician will recommend the most suitable machine for you.

Furthermore, we can make a sample in advance for you to check if your drawing is provided.

We have our own furniture factory making by our own machine and more than 20 years.

The whole production procedure will be under regular inspection and strict quality control.

The complete machine will be tested to make sure they can work very well before being out of factory.

The testing video and pictures will be available before delivery.

Yes! We greatly welcome customers to visit our factory!

We can provide our company invitation to help you apply the visa.

You can do 30% prepayment, then we will start to make production for you.

When the machine is ready, we will take pictures and video for you, after you are satisfied, then you do balance for us.

After we got your payment, we will arrange machine shipment for you.

Yes, we provide customized solution, but considering the cost, we will recommend the standard configuration to you first.

We will provided all details of the machine for your reference first, Let you know well of our machine.

Then you can tell us your working details such as effective processing area, materials etc and kind materials, our technician will recommend the most suitable machine for you.

Furthermore, we can make a sample in advance for you to check if your drawing is provided.

As you may know, the different type of CNC machine apply to the different price, please contact us directly for the best price.

We normally accept T/T and L/C at sight, other fast payment way is also accepted if the amount is small, like Western union, Mastercard and cash etc.

MOQ for our products is 1 set machine,we could send it to your country if you tell detail  information about your country port.

Electrical cabinet, clean the dust with a household vacuum cleaner after cutting off the power. After cleaning, put a desiccant in the case.

Clean the dust on the racks and guides regularly. Brush the racks and guides with lubricating oil, the main shaft and the tool holder.

The taper holes of the main shaft should be cleaned.

Check the handle for looseness. Please tighten the nut first. Loosen, the air gun cleans the impurities on the spring clip and nut.

If the vacuum pump is winter, antifreeze should be added inside.

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